CONTACT US
We love to hear from you on our customer service, merchandise, website or any topics
you want to share with us. Your comments and suggestions will be appreciated.
1. How to track the status for my order ?
To track your order, Follow the steps below –
1. Go to https://swissbeauty.in/pages/track-order
2. Enter your order ID.
Kindly check your whatsapp/email for real time order updates.
2. What is the standard time of delivery?
We usually dispatch orders within 24-48 hours and it takes 2-5 days to get it delivered post shipped.
3. My order is delayed.
We are sorry to hear that. Your order might me delayed due to weather/courier issues. Dont worry!, we are diligently trying to delivery your order.
Click on this link to track your order https://swissbeauty.in/pages/track-order
4. How do I cancel the order?
Please follow the steps below to cancel the order-
1. Go to https://swissbeauty.in/account
2. Click on “Order history”
3. You will see a cancel button right next to your order. Click on it, confirm cancellation and your order will successfully be cancelled
Note: If you are unable to see the cancel button, that means your order has already been packed or shipped. In such case, you will not be able to cancel the order.
If you still wish to cancel it, kindly refuse the order at the time of delivery and incase of prepaid order, you will receive your refund within 5-7 working days.
5. I am unable to make the payement.
We apologize for the inconvience caused. Kindly try below to help you proceed with the order placement –
1. Please try again after clearing your browser’s cache and cookies, or
2. Try with a different payment method
6. Do you accept international credit cards for payment?
We regret to inform you that we do not accept international credit cards.
7. When will I get my Refund?
For paid orders, refund is initiated instantly on cancellation/Returns/Failed Order.
Once the refund is initiated, it takes 5-7 working days from the date of initiation (except for Saturday, Sunday, and national holidays).
Kindly check your source account for the refund information.
8 Can I transfer my cashback to my bank account?
We regret to inform you that we do not accept international credit cards.
9. 2. I need details about distributorship
We regret to inform you that we do not accept international credit cards.
10. Coupon code is not applicable.
We regret to inform you that we do not accept international credit cards.
11. How to un-subscribe Mobile Number/Email
We regret to inform you that we do not accept international credit cards.
12. Coupon code is not applicable.
We regret to inform you that we do not accept international credit cards.